| 
We can all get a chuckle from politically
correct holiday stories, like "Twas the Night
Before Solstice" and "Frosty the Person
of Snow," but holiday merchandising is no
laughing matter this year.
Along with hopes for an economic
boost is a new sensitivity about heavy-handed
commercialism and politically correct inclusiveness—either
multi-denominational or non-denominational. Does
this mean scrapping Santa, or installing a tree,
a menorah and a Kwanzaa display?
Holiday displays in public areas
involve legal questions of separation of church
and state; privately held companies can do what
they want. But retailers in visible spaces are
focusing on what's appropriate and what offends
because they fear alienating consumers. Besides,
in a litigious society, you can't always predict
the basis of a lawsuit. (Skip the mistletoe if
you even suspect someone will use it to demand
a kiss!)
Let's start with what seem to be
the obvious symbols: the Christmas tree, the menorah
and the Kwanzaa table. Should you include them
in holiday displays?
According to Bonnie Russell, president
of www.1st-pick.com, a nationwide source for legal,
medical and real estate professionals, anything
demonstrating goodwill without a specific secular
theme is allowed.
Anything specific to religion might
offend. "We're very prickly these days,"
she notes.
At Yellow Strawberry Salon in Sarasota,
Florida, Richard Weintraub agrees, noting that
he puts up neither a tree nor a menorah.
"For me, both are religious
symbols." he says. "Today, we're so
diverse in terms of religion and culture, how
do you not offend someone? By being somewhat generic.
You can decorate with gold, silver, blue, red
and green, but if you use just red and green,
you're moving toward one bent."
This season, Weintraub is keeping
up his red, white and blue display. The September
tragedy will be felt most during the holidays,
and showing patriotism will still be important,
he says.
"Know your market and work
with manufacturers," adds Weintraub. "Five
years ago you had to create promotions and displays
yourself; today manufacturers are incredibly savvy
with the packages they put together."
For the salon in a multi-ethnic
neighborhood that's confused about Kwanzaa, know
that it's not a religious holiday, but a celebration
that's rooted in African culture and is celebrated
by African Americans of all faiths.
Diane Bailey, owner of Tendrils
in Brooklyn, New York, says she'll have a table
with fresh fruit, maize, eucalyptus, raffia, African
fabrics and candles in black, red and green to
represent the seven days of Kwanzaa.
"I'll have a wreath as well;
I like to create the flavor of the holidays without
overt ornamentation," says Bailey. "If
you don't understand Kwanzaa, avoid putting up
anything or you'll diminish its spirit, which
is the opposite of commercialism."
Bailey notes that you can't recognize
every religion, and each salon has its own culture,
flavor and mood She has a Koran in the salon for
stylists who celebrate Ramadan, but says Muslim
braiders are not offended when clients give them
Christmas gifts, because it's a recognition based
on a relationship.
"I don't have a problem with
businesses that have trees and menorahs if everyone
feels comfortable, but you don't need obvious
symbols," says Bailey. "The relationship
is the important thing and individual stylists
can relate Kwanzaa or Christmas wishes to their
clients one-on-one. |
What
is offensive to Bailey? As a Christian, she doesn't
like to see a crucifix lit up with hordes of flashing
lights.
Verbiage gets many people in trouble
and if you put up signs, hold parties or send
out cards, "Celebration of the Season"
and "Holiday Greetings" are the buzzwords
that keep you safe in the valley of PC-ness. If
your signage talks specifically about Christmas,
you had better know your market. Weintraub says
his holiday party even became a holiday "gathering,"
but a Mormon stylist still could not attend, based
on his faith. A party is a party.
Display themes are
yet another issue. According to a New York Times
Company article on seasonal decor, expert merchandisers
say everybody wants a classic Christmas, and not
on only is traditional Christmas decor popular,
it's expected. The feature points out an instance
of a retailer who deviated with a "Winter
Wonderland" theme and had it blow up in his
face.
But everybody does not want to
see "traditional" Christmas decor if
that means an overtly religious Nativity scene.
Yet Christmas is still the holiday that represents
the largest portion of most businesses' profits.
So how do you best attract shoppers?
"Be careful
when you get into religious aspects; if people
are sensitive, go for basic holiday concepts,"
says Rick Segel, author of the book and CD-ROM
combo Retail Business Kit for Dummies.
"However, Christmas has become an American
event; you can't say no to Christmas displays,
and trees are a universal thing now. Personally,
I resent it when people try to turn Hanukkah into
an event like Christmas because it isn't."
Here are just a few ideas Segel
offers for snagging seasonal shoppers and keeping
correct:
Proudly proclaim
your patriotism. The nation has been in
a patriotic mood lately, and consumers want to
see that you are, too. Include flags in displays.
Consider a "Give America a Holiday Gift"
event; pick a week in December and donate 10 percent
of sales during that period to a charitable organization.
Make your
business a holiday haven. People don't
shop for the joy of spending money; they are looking
for a fun, entertaining experience. Use aromas
like cinnamon, eggnog, peppermint and pine to
set the mood. Greet customers with "Happy
Holidays" and make them feel good. Offer
free mini-massages or make-up touch-ups.
Try unexpected
promotions. You don't have to focus on
Christmas or Hanukkah; think outside the box.
For instance, celebrity birthdays offer great
opportunities. Could Dec. 18 be a good "Get
a Brad Pitt hair-do day?"
Celebrate
community with creative contests. The holidays
are a time when people's thoughts naturally turn
to friends, family and neighbors. Leverage this
community spirit by holding contests. Have clients
write an essay about their favorite firefighter.
Have kids draw the style they'd like Mom to get.
Give away prizes; post the winner's essays and
pictures prominently.
Bundle merchandise
for more sales. Spas have endless possibilities
in retail relaxation packages and if the deal
is right, it doesn't have to be under a tree.
If you're still looking for a holiday
theme that can't offend, perhaps that internet
poem we started with offers a solution...
Something special was needed,
a gift that he might
Give to all without angering the left or the right.
A gift that would satisfy, with no indecision,
Each group of people, every religion,
Every ethnicity, every hue,
Everyone, everywhere...even you.
So here is that gift, its price beyond worth...
"May you and your loved ones enjoy peace
on earth." |